Device Setup Guides

Setup and usage instructions for streaming devices. For general getting started steps, see the main guide.

• Device Setup Guides
  • Fire TV Stick
    • Hardware Setup
    • Remote Button Reference
    • Installing Plex
    • Signing In
    • Finding My Plex Server
    • Navigating Plex
    • Playback Controls
    • Quality Settings
  • NVIDIA Shield
    • Hardware Setup
    • Remote Button Reference
    • Installing Plex
    • Signing In
    • Finding My Plex Server
    • Navigating Plex
    • Playback Controls
    • Quality Settings

Fire TV Stick

Hardware Setup

1. Plug the Fire TV Stick into an HDMI port on your TV and connect the power cable
2. Turn on your TV and select the correct HDMI input
3. If this is a new device, follow the on-screen prompts to connect to WiFi

Remote Button Reference

Button	What It Does
Home (house icon)	Go to the Fire TV home screen
🔍 (magnifying glass)	Open search
☰ (three lines)	Open menu / options
Center ring (up/down/left/right)	Navigate menus
Center button	Select / confirm
⏯ (play/pause)	Play or pause
⏪ / ⏩ (rewind/fast forward)	Skip back / forward
◀ (back arrow)	Go back one screen

The microphone button does not work with Plex

The 🎤 button on your remote is for Alexa. It cannot search, play, or control Plex. Use the on-screen search instead.

Installing Plex

1. Press 🔍 to open search
2. Use the center ring to type Plex on the on-screen keyboard, then press center button to search
3. Select Plex from the results and press center button
4. Select Get or Download and wait for it to install

Signing In

1. Open Plex — press Home, scroll to "Your Apps & Channels", select Plex
2. Select Sign in and note the code shown on your TV
3. On your phone or computer, go to plex.tv/link and enter the code

Finding My Plex Server

1. From the Plex home screen, press the left direction on the center ring to open the sidebar
2. Look for My Plex Server in the list of servers
3. If you don't see it, check the troubleshooting guide

Navigating Plex

Browsing Libraries

1. Press left on the center ring to open the sidebar
2. Use up/down to switch between libraries (Movies, TV Shows, Music, etc.)
3. Press center button to enter a library
4. Use the center ring to browse through titles — left/right to scroll, center button to select

Searching for Content

1. From anywhere in Plex, press down on the center ring until you reach the top menu bar, then navigate to the search icon
2. Use the center ring to type on the on-screen keyboard
3. Results appear as you type — press down to browse results, center button to select

Playback Controls

Button	During Playback
⏯	Play / pause
⏪	Skip back 10 seconds
⏩	Skip forward 30 seconds
Left / right on center ring	Scrub through the timeline
Down on center ring	Show the playback controls bar
Up on center ring	Show audio, subtitle, and quality options
◀ (back)	Stop playback and return to the item page

Changing Subtitles

1. During playback, press up on the center ring
2. Select the subtitles icon (speech bubble)
3. Choose the language or select None to turn them off
4. Press ◀ to dismiss the menu and return to playback

Changing Audio Track

1. During playback, press up on the center ring
2. Select the audio icon (speaker)
3. Choose the audio track (language, stereo vs surround)
4. Press ◀ to dismiss the menu and return to playback

Quality Settings

1. From the Plex home screen, press left on the center ring to open the sidebar
2. Use down to scroll to Settings (gear icon) and press center button
3. Select Video Quality
4. Set Home Streaming to Original or Maximum
5. Set Remote Streaming to Original or Maximum
6. Press ◀ to go back

Still blurry?

See the picture quality guide for more troubleshooting steps.

Need Remote Setup?

Admin can set up your Fire TV Stick remotely with additional services. Message Admin.

NVIDIA Shield

Hardware Setup

1. Connect the Shield to your TV via HDMI and plug in the power cable
2. Turn on your TV and select the correct HDMI input
3. If this is a new device, follow the on-screen setup — use Ethernet for the best 4K experience

Remote Button Reference

Button	What It Does
Home (circle icon)	Go to the Shield home screen
◀ (triangle/back)	Go back one screen
Touchpad (swipe up/down/left/right)	Navigate menus
Touchpad (click)	Select / confirm
⏯ (play/pause)	Play or pause
Volume buttons (side)	Adjust volume
☰ (menu dots)	Open options / context menu

The microphone button does not work with Plex

The 🎤 button on your remote is for Google Assistant. It cannot search, play, or control Plex. Use the on-screen search instead.

Installing Plex

1. Press Home, navigate to Apps, and open the Google Play Store
2. Select the search bar at the top and type Plex using the on-screen keyboard
3. Select Plex from the results
4. Click Install and wait for it to download

Signing In

1. Open Plex — press Home, navigate to Apps, select Plex
2. Select Sign in and note the code shown on your TV
3. On your phone or computer, go to plex.tv/link and enter the code

Finding My Plex Server

1. From the Plex home screen, swipe left on the touchpad to open the sidebar
2. Look for My Plex Server in the list of servers
3. If you don't see it, check the troubleshooting guide

Navigating Plex

Browsing Libraries

1. Swipe left on the touchpad to open the sidebar
2. Swipe up/down to switch between libraries (Movies, TV Shows, Music, etc.)
3. Click the touchpad to enter a library
4. Swipe to browse through titles — swipe gently to move one item, swipe and hold to scroll quickly

Searching for Content

1. From anywhere in Plex, swipe down on the touchpad until you reach the top menu bar, then navigate to the search icon
2. Click the touchpad to open search, then use the touchpad to select letters on the on-screen keyboard
3. Results appear as you type — swipe down to browse results, click to select

Playback Controls

Button	During Playback
⏯ or click touchpad	Play / pause
Swipe left on touchpad	Scrub backward through the timeline
Swipe right on touchpad	Scrub forward through the timeline
Swipe down on touchpad	Show the playback controls bar
Swipe up on touchpad	Show audio, subtitle, and quality options
◀ (back)	Stop playback and return to the item page

Changing Subtitles

1. During playback, swipe up on the touchpad
2. Select the subtitles icon (speech bubble)
3. Choose the language or select None to turn them off
4. Press ◀ to dismiss the menu and return to playback

Changing Audio Track

1. During playback, swipe up on the touchpad
2. Select the audio icon (speaker)
3. Choose the audio track (language, stereo vs surround)
4. Press ◀ to dismiss the menu and return to playback

Quality Settings

1. From the Plex home screen, swipe left on the touchpad to open the sidebar
2. Swipe down to Settings (gear icon) and click the touchpad
3. Select Video Quality
4. Set Home Streaming to Original
5. Set Remote Streaming to Original
6. Press ◀ to go back

4K + Lossless Audio

The Shield supports 4K, HDR, Dolby Vision, and lossless audio (TrueHD/Atmos). Set quality to Original to get the full experience.

Ethernet vs WiFi

Use an Ethernet cable instead of WiFi for 4K content. 4K streams need a stable 25+ Mbps connection, and WiFi can drop packets.

Need Remote Setup?

Admin can set up your Shield remotely with additional services. Message Admin.